The right change management techniques and tools can help you get better results from your change program.
Naturally, change management tools should be built on a sound strategy. Do not expect any technique to serve as a “magic pill.”
However, the right change management techniques and tools can help you:
- Achieve more of your objectives, more often
- Stay organized and clear-headed
- Gain more insight into your program and the minds of your employees
Let’s look at few essential tools you can put in your change management toolbox.
10 Change Management Techniques and Tools
In no special order, here are 10 change management techniques and tools that you can start applying immediately:
1. Regular Brainstorming Sessions
Employees should be allowed to offer input and insights.
Brainstorming sessions are a great way to do that, especially when combined with change management activities and exercises.
Meetings like these also help employees feel included in the change initiative … rather than besieged and alienated.
Participatory meetings will decrease resistance and boost support.
Plus, you may get some great ideas for your change program.
2. Digital Adoption Platforms and E-Learning Tools
Digital adoption platforms (DAPs) are e-learning tools that offer in-app teaching.
DAPs and other e-learning tools can slash employee learning curves.
This, in turn, boosts productivity and decreases frustration.
From the stakeholder perspective, this means faster ROI.
3. User Journey Maps
User journey maps are typically used by UI designers, UX designers, and product creators.
These maps can also be applied to change management.
These diagrams break apart a user’s experience into stages. At each stage, record goals, objectives, and user feelings.
User journey maps – or employee journey maps – can help you clarify objectives for each stage of a change process.
4. Change Management Exercises, Games, and Activities
There are plenty of exercises for change management, including:
- Team building exercises
- Learning exercises
And other activities.
Find activities that suit your needs, then tailor them to your change program.
The right ones can serve as communication tools. Employees will open up, build rapport, and bond with new coworkers.
You can also use certain learning games to identify and reduce resistance.
5. Change Mapping
Use a framework to map out your change process.
The Kubler-Ross Change Curve, the Lewin Model, and the Kotter 8-Step Model are all good tools for this exercise.
Flowcharts and stage-based diagrams can be useful for this purpose.
6. Change Impact Analysis
An impact analysis helps you analyze the potential effects of a change program.
There are different approaches you can follow. But, in short, your analysis should:
- Identify the benefits of a particular course of action
- Assess potential drawbacks or disadvantages
- Analyze risks
Finally, your analysis should include recommendations for a course of action.
This tool can be used to help you clarify your own objectives, gain executive support, and justify resource requests.
7. Surveys, Questionnaires, and Interviews
Feedback is essential for any change process.
Surveys, questionnaires, and one-on-one interviews are essential ways to collect input.
- Before your change program for planning and analysis
- During the program for monitoring and feedback
- After the program to evaluate results
Surveys can be easily implemented through software tools, such as those mentioned below.
Storyboarding is a useful tool in many business disciplines.
It can be applied to user experiences, customer experiences, product plans, roadmaps, and more.
In this case, storyboarding can be used as a tool to help:
- Stakeholders understand employee experiences – by storyboarding the employee experience
- Employees understand the need for change – by storyboarding the customer experience
- Onboard customers – by storyboarding product changes
These are just a few examples.
As with user journey mapping, there are many ways to apply storyboarding. It can even be used as marketing material or training material.
9. Project Management Tools
Change managers should find a project management tool that fits their style and their organization.
Some are simpler than others.
Trello, for instance, is a straightforward task management tool. It is useful for establishing a process pipeline, communicating with team members, and organizing workflows.
More sophisticated project management packages – such as Zoho Projects or Wrike – include more features.
In these platforms, you can find goals, milestones, and other project management features.
10. Business Process Automation Tools
Automation cuts costs, speeds up processes, and boosts results.
Using these change management software tools can help you automate any type of business process.
- Track performance
- Develop templates
- Create online communication hubs
Jira Core is a good solution for change managers and HR teams. h
More robust solutions include customizable products, such as Microsoft’s automation solutions.
Every change manager’s toolbox should include a few of the tools listed here.
While no tool can substitute for a solid change strategy, the right techniques can certainly give you a leg up.
With a good set of solutions, you’ll get better results, faster … and at a lower cost.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.