Change management is an annoying topic for those who don’t have a love for the discipline. It’s tedious to work with, and it can get tedious to talk about, too. Either way, though, it’s a necessity to deal with it, and often enough, you’ll find this responsibility thrust upon you despite it not being your primary discipline of choice or experience. And, software change management is a special case, on top of that.
In modern times, with software being invented, improved, refined and replaced at a rapid as all get out rate, software change management is going to be one of the most frequent kinds of change undergone, and it’s never going to change, at least not in the next few hundred years.
With SaaS opening up modular software for niches once impractical to handle, this is just going to exponentially increase and bring about a lot of change and training needs just due to how configurable and open ended all of this new cloud software can really be.
Well, fortunately for all of us, a new technology exists that makes software related change so much easier to manage, especially when it comes to training and analytics capture for the whole change project.
If you’re not familiar with WalkMe, you’re missing out on something pretty extraordinary. This was created as a new kind of tutorial and tutorial creation system which follows the philosophy of hand holding guidance and learning by doing.
This is very helpful, because not only is learning from experience and exposure the best way to handle technology training, but it also lets them get real work done while they learn.
As it runs, it can also capture analytics about how many mistakes, how much hesitation and the like a user is experiencing with the technology they are learning, thus allowing you to see what users have problems with, and who needs more attention.
This software is point and click programmable, and inhabits forms like a macro. It can monitor the states of applications, browsers, and form elements, to deduce when users make mistakes or create conditions of different specifications.
When it sees different conditions it is told to watch for, it can then act on them, correcting mistakes, highlighting form elements or prompting users on the next steps to take.
Through this kind of interaction, it’s basically able to guide users through the most complex processes imaginable, on a step by step basis. It’s like having an expert guiding a user like an apprentice following a master. But, WalkMe is untiring and eternally patient.
In the future, we’ll have onboard AI to help us with this kind of thing across the board .WalkMe is its ancestor, mark our words on that.
As for its helpfulness with software change management, well it’s obvious. It captures metrics you need for how enforced change really is, and how well they are adopting it. It also handles the bothersome training aspect of implementing change in a wondrous way, making your life so much easier. If you’re not into change management, or if you are, either way, when the time comes to deal with it in regard to technology, WalkMe is a must have.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.