This week’s best in change management bring us some great stories about change management process changes, new technology for change management and even some insights from industry leaders.
In Nadia Cameron’s article covers AGL’s customer experience concerns and their opinions on “digital disruption” and how they’re handling both.
Monika McMahon’s article about talks about refining your change management vision in order to really get people involved, on board and managing change related expectations.
3. If You Want Today’s Customers, Change Your Old Sales Process
Ian Altman’s article discusses how to revamp your old and tired sales processes in favor of new and more successful ones. Altman presents a variety of ways to do this from leveraging the support of CRM software to setting the stage for better sales.
Torben Rick’s article is an insightful piece on the need for excellent and compelling communications throughout change. Rick calls this the change story and makes the case for the right story for your change process.
Finally in this article we tackle the role of technology in the change process. If you’re not leveraging some technical expertise in your change process, you’re missing out. Check out this article for some insights on how to work with technology to make things better documented and easier to handle.