Change management can be complicated, making it challenging to conduct effective searches, especially for change management tools.
What is the first step in researching change management software? And how do you determine which is the best fit for your organization?
With digital transformation altering how industries operate and engage with customers, organizations must adapt quickly to maintain their competitive edge. Change management has emerged as a pivotal discipline for implementing new technologies and processes effectively, a failure to which businesses risk lagging behind and missing out on the benefits of a truly digital culture.
To facilitate proper change management, several tools and technologies have been developed to enable efficient planning, communication, and execution of changes within an organization. These tools, including agile project management software and communication platforms, enhance change management’s ease, efficiency, and effectiveness for businesses of all sizes.
Whether you are looking for a comprehensive, user-friendly platform or an all-in-one solution, here are the 18 best change management tools and software for managing organizational change and development in 2023.
We will explore popular change management tools, their features, benefits, and limitations to help you choose which ones best suit your organizational needs. These tools can help you achieve successful change management and stay competitive in a rapidly changing business world, whether implementing a major digital transformation or making minor process adjustments.
The 18 Best Change Management Tools 2023
- WalkMe
- Scribe
- jTask Pulse
- OrgMapper Influence
- Viima
- Gensuite
- The Change Shop
- The Change Compass
- Howspace
- Freshservice
- ServiceNow Change and Release Management Application
- Giva eChangeManager
- ChangeGear Change Manager
- Rocket Aldon
- StarTeam by MicroFocus
- BMC Remedy Change Management 9
- Ivanti
- ChangeVue
What Is Change Management Software?
Change management software is a powerful digital tool that allows businesses to confidently plan, execute and manage changes to their operations, processes, and systems. By providing an organized approach to change management, these software solutions enable organizations to strategically mitigate risks associated with the change process and track progress across all levels of the organization.
Various change management tools are available, similar to the different types of organizational change and change management models.
With change management software, businesses can easily create detailed plans, monitor progress, evaluate results, and ensure that everyone involved in the change is informed and aligned with the project’s overall goals. These tools streamline the change management process, reduce potential errors, and increase stakeholder collaboration and transparency.
It’s important to note that choosing the right change management software solution depends on the type and stage of the change management process. For example, if you’re dividing a large department into smaller ones, you may need a feedback tool to collect input from your teams and identify ways to improve the functioning of each department.
Ultimately, change management software gives businesses the agility they need to thrive in today’s ever-changing environment. By successfully navigating complex changes and minimizing disruptions to their operations, organizations can stay ahead of the curve and continue to grow and evolve over time.
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How Change Management Can Help Overcome Change Resistance
Change management is a powerful tool that businesses can use to overcome the challenge of change resistance. By taking a structured approach to change management, organizations can involve stakeholders in the change process from start to finish.
Clear change communication plans and involving employees in planning can reduce resistance to change. Continuous evaluation and monitoring of the change process ensure that any issues are addressed in a timely manner.
But change management does more than just address resistance to change. It can also help businesses build and maintain trust with their employees and customers, improve collaboration across teams, and ultimately drive innovation and growth.
With change management, businesses can ensure that everyone is on board and working toward the same objectives as they navigate the complexities of change. The result is a more agile and adaptable organization that can confidently take on whatever challenges come their way.
20 Best Change Management Tools & Software For Managing Change In 2023
These are the top 20 change management software tools for managing your change projects in 2023.
WalkMe is regarded as one of the best digital adoption platforms (DAPs) and change management tools in the market today. It has gained a reputation for being a powerful tool that provides businesses with automation, intelligent recommendations, real-time updates, tracking, and reporting features. These features make it a one-stop shop for managing change within an organization.
One of the reasons why WalkMe stands out from other change management tools is its advanced automation capabilities. WalkMe’s automation features enable businesses to automate various aspects of their change process. This includes automating tasks such as updating content, sending notifications, and tracking progress. With WalkMe, businesses can reduce manual intervention and streamline their change management process.
Intelligent recommendations are another key feature of WalkMe. The software uses machine learning algorithms to analyze data and provide users with recommendations on improving their change process. This helps businesses make data-driven decisions and implement changes likely to positively impact their operations.
Real-time update notifications and tracking are also crucial in any change management process. WalkMe offers real-time notifications that inform users of any changes that have been made. This enables them to stay up-to-date with the latest developments and track progress. The software also offers robust tracking features that provide detailed insights into workflow activity. This helps stakeholders to make informed decisions about change processes quickly and effectively.
Customization options are also a critical aspect of WalkMe. The system can be customized to suit the specific needs of a business. This includes customizing how the software works and looking for their specific operations. This provides flexibility when managing change within an organization and ensures that the software is tailored to meet the unique needs of each user.
Finally, the robust reporting features of WalkMe are essential for any business that wants to stay ahead of the curve in today’s fast-paced environment. The reporting features offer detailed insights into workflow activity. This helps stakeholders to make informed decisions about change processes quickly and effectively. The software also provides analytics that enables businesses to track their change process’s progress and identify improvement areas.
WalkMe is undoubtedly one of the best change management tools in the market today. Its advanced automation capabilities, intelligent recommendations, real-time updates and tracking, customization options, and robust reporting features make it an essential tool for any business that wants to stay ahead of the curve. With WalkMe, businesses can streamline their change management process, reduce manual intervention, and make data-driven decisions.
It is a powerful tool that can help businesses to achieve their goals faster and more efficiently, making it the ideal choice for organizations looking to enhance their change management capabilities.
WalkMe Key Features:
Automated change process: With WalkMe’s digital workflow, the change management process is automatic, allowing users to track tasks, update content, and keep a record of changes made throughout the entire process.
Intelligent recommendations: WalkMe provides intelligent recommendations based on user actions, helping users quickly identify and correct any issues or mistakes in their workflows.
Real-time notifications and tracking: The system offers real-time notifications to alert stakeholders when changes occur and tracking capabilities to monitor progress over time, ensuring user data accuracy.
Easy customization: Users have control over how the system works and looks for their specific operations, with customization options like colors, sizes, and fonts, giving them flexibility in managing change within their organization.
Robust reporting: WalkMe’s reporting features provide detailed insights into workflow activity, helping stakeholders quickly and effectively make informed decisions about change processes quickly and effectively. With these key features, WalkMe software empowers businesses to easily manage change and stay ahead in today’s fast-paced environment.
Pros:
- Advanced automation capabilities enable businesses to streamline their change management process and reduce manual intervention.
- Intelligent recommendations based on machine learning algorithms that offer data-driven insights into the change process.
- Real-time updates and notifications inform users of the latest developments and progress in the change process.
- Robust tracking features that provide detailed insights into workflow activity and help stakeholders make informed decisions.
- Customization options enable businesses to tailor the software to meet their unique needs and requirements.
- Integration with other software platforms that allow for seamless data exchange between systems.
- Access to a wealth of training materials and resources that enable users to learn about new features and best practices.
- Collaboration tools that enable teams to work together more effectively and efficiently.
- Improved user adoption rates due to the platform’s intuitive design and user-friendly interface.
- Centralized reporting and analytics provide valuable insights into the change process and help organizations identify areas for improvement.
Cons:
- Steep learning curve due to complexity
- Costly full license
Integrations
Salesforce, AWS, Segment, Webhooks, .CSV, Gainsight, Google Analytics, Heap, Slack, ADFS, Gsuite, Okta, Azure, Ping iD, Habla, Live Agent, Intercom, LiveChat, Zendesk, Snap Engage
Scribe is a cloud-based change management platform that helps organizations manage the process across multiple departments and locations. Its automated solution allows users to quickly assess, configure, test, and roll out system changes efficiently while minimizing risk and ensuring compliance with industry standards.
The software provides real-time alerts on the progress of projects, giving stakeholders visibility into the workflows and enabling them to assess changes quickly. It also offers a range of customization options, allowing users to tailor their systems according to their specific requirements.
Scribe Key Features:
- Streamline document creation through automation
- Integrate guides within multiple software platforms
- Ensure uniformity and quality in all documents produced
- Share updated documentation with relevant users
Pros
- Streamlined document development process
- Integrated principles enable users to work across various software platforms
- Ensures quality and consistency in documents produced
- Easy file sharing with appropriate parties.
Cons
- Steep learning curve due to the complexity of the platform
- Updates require manual intervention
- Configuration changes can be difficult for new users
- Expensive license cost
- Integrations with other systems can take time and effort.
Integrations
G Suite, Slack, Dropbox, Salesforce, Zendesk, Microsoft Office 365.
jTask Pulse is a cloud-based change management platform that helps organizations manage the process of implementing changes. It offers automated workflows, real-time dashboards for tracking progress, and detailed reports to analyze successes and failures. Users can customize their systems with user profiles, access control settings, and document commenting features.
The software facilitates remote collaboration, allowing stakeholders to quickly monitor changes and approve or reject new ideas. It also provides detailed insights into user adoption rates and performance metrics, enabling users to make informed decisions about their change process.
jTask Pulse Key Features:
- Automated workflows to manage the change process
- Real-time dashboard to track the progress of projects
- Document commenting feature for collaboration
- Detailed reports to analyze success and failure rates
Pros
- Automates the change process, reducing manual effort.
- Real-time dashboards enable better transparency in the project’s progress.
- User profiles and access control settings allow users to customize their systems according to their needs.
- Detailed reports provide insights into user adoption rates and performance metrics.
Cons
- The steep learning curve for new users
- Expensive license cost
- Integrations with other systems can be difficult.
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, Slack, Zendesk.
The OrgMapper | INFLUENCE tool provides organizational diagnostics to identify your most influential, capable, and well-connected employees, accurately pinpointing them for you. It helps you to better understand the organizational dynamics of your workforce, enabling you to make more informed decisions about how to best leverage their potential.
INFLUENCE also provides a comprehensive set of analytics and reporting tools to monitor progress and identify areas where further investment is needed.
OrgMapper Key Features:
- Organizational diagnostics to identify influential and capable employees
- Detailed analytics and reporting tools for monitoring progress
- Ability to measure the impact of organizational changes over time
Pros
- Identifies key influencers, allowing organizations to make more informed decisions.
- Analytics provides visibility into employee performance and areas where further investment is needed.
- Ability to measure the impact of organizational changes over time.
Cons
- Relatively high cost.
- Integrations with other systems can be difficult.
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, Slack, Zendesk.
Viima is a cloud-based idea management platform that enables teams to capture, organize, and prioritize ideas. It allows users to submit ideas through an easy-to-use interface and facilitates collaboration by allowing stakeholders to comment on, refine, and vote for the best ideas.
Viima also provides detailed reports on all current projects and analytics to measure progress, enabling users to make informed decisions about the best implementation ideas.
Viima Key Features:
- Easy-to-use interface for submitting ideas
- Collaborative tools for comments, refinement, and voting for the best ideas
- Detailed reports on current projects and analytics to measure progress
Pros
- A simple and easy user interface for submitting ideas.
- Collaborative tools allow stakeholders to comment and vote on the best ideas.
- Analytics provides visibility into progress and helps users make informed decisions about which ideas to implement.
Cons
- Limited customization options
- No mobile app support
- Limited reporting capabilities
Integrations
G Suite, Dropbox, Salesforce, Slack.
Gensuite is a cloud- and compliance management platform enabling organizations to monitor, manage, and report on their safety and health initiatives. It includes a suite of applications that allow users to track incidents, record corrective actions, and submit inspection reports.
Gensuite also provides powerful analytics tools to help organizations analyze their data to identify improvement areas. This enables them to make informed decisions about reducing risks and ensuring compliance with regulations.
Gensuite Key Features:
- Incident tracking tools
- Corrective action recording capabilities
- Inspection report submission feature
- Analytics tools for analyzing data and identifying areas for improvement
Pros
- Tracks incidents and records corrective actions, helping organizations to reduce risks and ensure compliance with regulations.
- Analytics tools allow users to identify areas for improvement and make informed decisions about how best to address them.
Cons
- Steep learning curve
- Limited integration options
- Expensive pricing
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, Slack.
The Change Shop is a cloud-based change management platform that enables organizations to map and track changes in their processes, procedures, and systems. It allows users to define goals and objectives, set targets, assign tasks to team members, and monitor progress in real-time.
The Change Shop Key Features:
- Define goals and objectives
- Set targets for performance improvement
- Assign tasks to team members
- Real-time monitoring of progress
- Analytics tools for identifying areas for improvement
Pros
- Allows teams to easily map out and track processes, procedures, and systems changes.
- Real-time monitoring helps teams stay on track and meet their goals.
- Analytics tools provide visibility areas where improvements can be made so organizations can make informed decisions about optimizing their operations.
Cons
- Relatively high cost
- Limited integrations with other systems
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, Slack.
Change Compass is an innovative cloud-based platform that aims to assist organizations in planning, implementing, and evaluating their change management initiatives. With the help of this platform, users can define clear objectives and goals, assign tasks to team members, track project progress in real-time, and measure results.
Change Compass offers a range of user-friendly tools to ensure organizations can effectively manage their transformation initiatives while staying on top of all project-related activities. The platform helps organizations streamline their change management processes, making identifying issues easier and implementing corrective action as needed.
The Change Compass Key Features:
- Define objectives and goals
- Assign tasks to team members
- Real-time monitoring of progress
- Analytics tools for identifying areas for improvement
Pros
- Enables teams to effectively plan, execute, and measure the success of their transformation initiatives
- Real-time monitoring helps teams stay on track and achieve their goals throughout the project lifecycle.
- Analytics tools provide visibility into areas where improvements can be made, allowing organizations to make informed decisions about optimizing their operations.
- Offers comprehensive data analysis that helps organizations identify trends and make predictions about future outcomes
- Simplifies the change management process by providing a user-friendly platform that streamlines tasks and activities
Cons
- Relatively high cost
- Limited integrations with other systems
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, Slack.
Howspace is a cloud-based enablement platform designed to help organizations engage their teams, build skills and measure learning performance. It provides users with the tools to create interactive learning experiences, track progress in real-time and measure the success of their initiatives.
Unlock the full potential of your organization with Howspace’s cutting-edge analytics capabilities. Analyze your data, gain valuable insights, and identify areas for improvement – all in real time. With this knowledge, you can make informed decisions and optimize your operations for maximum efficiency, productivity, and success.
Howspace Key Features:
- Create interactive training experiences
- Track progress in real-time
- Measure the success of initiatives
- Analytics tools for identifying areas for improvement
Pros
- Engage teams, build skills, and measure learning performance with our organizational support solutions.
- Stay on track and measure success by monitoring your team’s time with our time management tools.
- Get visibility into areas that need improvement with our analytics tools, so your organization can make informed decisions about optimizing operations.
Cons
- The cost is relatively high compared to other options.
- Integration with other systems is limited in scope.
Integrations
Microsoft Teams, SSO, API
Freshservice is a cloud-based service desk platform designed to help organizations deliver better support experiences. It provides users with the tools to manage incidents, track progress in real-time and measure the success of their initiatives.
The Freshservice platform also features powerful analytics capabilities that enable organizations to analyze data and identify areas for improvement so they can make informed decisions about how best to optimize their operations.
Freshservice Key Features:
- Manage incidents
- Track progress in real-time
- Measure the success of initiatives
- Analytics tools for identifying areas for improvement
Pros
- Elevate your organization’s support experience with our solutions.
- Keep track of progress and measure success in real time with our monitoring tools.
- Gain insight into areas that need improvement with our analytics tools to make informed decisions about optimizing operations.
Cons
- Limited reporting capabilities
- Slow loading times
Integrations
G Suite, Microsoft Office 365, Dropbox, Salesforce, ServiceNow, Jira, Okta SSO, Slack.
The ServiceNow Change and Release Management Application is a tool hosted in the cloud that helps organizations manage their change processes efficiently. This platform allows users to plan, implement, and evaluate the results of various transformation projects.
With ServiceNow’s advanced analytics capabilities, organizations can unlock the power of their data, gain valuable insights, and make informed decisions on how to streamline and optimize their operations for maximum efficiency.
ServiceNow Key Features:
- Develop and carry out modifications
- Real-time monitoring of progress
- Analytics tools for identifying areas for improvement
Pros
- Boost productivity and efficiency with streamlined workflows
- Improve collaboration and communication across teams and departments
- Gain valuable insights into performance metrics and KPIs for data-driven decision-making
- Accelerate growth and success by identifying and prioritizing areas for improvement
Cons
- Steep learning curve
- Expensive
- Customization limitations
- Integration challenges
Integrations
G Suite, Microsoft Office 365, ServiceNow, SSO.
eChangeManager is a cloud-based platform that helps organizations easily navigate complex change processes. This powerful tool allows users to easily plan, execute, and evaluate the effectiveness of their transformational projects. With its intuitive interface and comprehensive features, eChangeManager makes it simple to streamline workflows, improve collaboration across teams, and drive growth and success.
The Giva eChangeManager platform is a game-changer for organizations seeking to optimize their operations. Offering powerful analytics capabilities, this platform helps businesses gain valuable insights into performance metrics and KPIs, enabling them to make data-driven decisions about how best to improve their processes. With innovative tools and a user-friendly interface, the Giva eChangeManager platform empowers organizations to unlock their full potential and achieve ongoing success.
Giva eChangeManager Key Features:
- Automated change management process
- Real-time alerts and notifications
- Collaboration and communication tools
Pros
- Simplifies complex change processes
- Offers end-to-end visibility
- Improves collaboration and communication
- Provides powerful analytics capabilities
Cons
- Limited customization options
- No mobile app support
- Limited integration options
Integrations
Microsoft Teams, SSO, API.
ChangeGear Change Manager is a cloud-based platform that helps organizations efficiently manage the complexities of their change processes. This platform features an automated change management process, real-time alerts and notifications, and collaboration and communication tools that enable organizations to plan, execute, measure, and review change initiatives quickly and accurately.
ChangeGear Key Features:
- Automated change management process
- Real-time alerts and notifications
- Collaboration and communication tools
- Ability to plan, execute, measure, and review change initiatives quickly and accurately
- Powerful analytics capabilities for identifying areas for improvementChangeGear Change
Pros
- Customizable workflows
- Simplifies change processes
- Comprehensive reporting
- Facilitates collaboration
Cons
- Steep learning curve
- Limited integration capabilities
- Expensive
- Inadequate customer support
Integrations
Office 365, ServiceNow, SSO. API.
Rocket Aldon is a software designed to help organizations manage their software development lifecycle. Automating manual processes enables teams to develop, deploy, and maintain applications with agility and speed. With Rocket Aldon, users can define the change process from start to finish, track real-time progress, identify improvement areas, and measure project success.
Rocket Aldon provides software solutions that help organizations manage their software development lifecycle. By automating manual processes, teams can develop, deploy and maintain applications more efficiently and faster. One of the key benefits of Rocket Aldon’s software solutions is the ability to define the change process from start to finish, ensuring that everyone involved in the project knows what needs to be done and when.
Rocket Aldon Key Features:
- Automated lifecycle management tools
- Real-time tracking and visibility into progress
- Analytics tools for identifying areas for improvement
- Ability to track project tasks, costs, releases, and more
Pros
- Streamlined workflows
- Improved collaboration
- Faster time-to-market
- Increased quality and reliability
Cons
- Steep learning curve
- High cost
- Integration challenges
- Security concerns
Integrations
Jira, Microsoft Teams, Office 365, ServiceNow, SSO, API.
StarTeam by MicroFocus is a software designed to help organizations manage the complexities of their change processes. This platform features an automated change management process, real-time alerts and notifications, and collaboration and communication tools that enable organizations to plan, execute, measure, and review change initiatives quickly and accurately.
With an intuitive interface, StarTeam simplifies the change management process by providing a centralized location for all project-related data. This software also offers version control, audit trails, and customizable workflows to ensure compliance with industry standards and regulations. Real-time alerts and notifications enable teams to respond quickly to issues and prevent delays.
StarTeam Key Features:
- Automated change management process
- Real-time alerts and notifications
- Collaboration and communication tools
- Ability to plan, execute, measure, and review change initiatives quickly and accurately.
- Powerful analytics capabilities for identifying areas for improvement
Pros
- Automated change management process
- Real-time alerts and notifications
- Collaboration and communication tools
- Customizable workflows
Cons
- Outdated UI
- Limited integration
- Poor performance w/ large repositories
- High cost
- No mobile app support.
Integrations
GitHub, ServiceNow, Slack, SSO, API.
BMC Remedy Change Management 9 is a software designed to help organizations effectively manage their change processes. This powerful platform features an automated change management process, real-time alerts and notifications, and collaboration and communication tools, enabling organizations to quickly plan, execute, measure, and review transformation initiatives precisely. It also provides powerful analytics capabilities for identifying areas for improvement.
BMC Remedy Change Management 9 is a robust software solution that offers a suite of features designed to help organizations manage their change processes. An automated change management process, real-time alerts and notifications, and effective collaboration tools enable organizations to accurately plan, execute, measure, and review transformation initiatives.
BMC Remedy Change Management 9 Key Features:
- Automated change management process
- Integration with other ITSM processes
- Real-time visibility and tracking
- Collaboration and communication tools
- Robust reporting and analytics
Pros
- Automated change management process
- Integration with other ITSM processes
- Real-time visibility and tracking
- Collaboration and communication tools
- Robust reporting and analytics
Cons
- Complexity
- Cost
- Customization
- Integration challenges
- Limited support
- Outdated user interface
Integrations
BMC Remedy Service Desk, BMC Atrium CMDB, BMC Discovery, BMC ProactiveNet Performance Management, BMC TrueSight Operations Management, Remedyforce, Salesforce, Microsoft System Center Configuration Manager
Ivanti is an automated software platform designed to help organizations effectively manage their IT operations and change processes. It features a comprehensive set of tools that enable users to automate manual processes, track real-time progress, identify improvement areas, measure project success, and collaborate with team members. Ivanti also provides powerful analytics capabilities that allow users to drill down into data and trends.
Ivanti Key Features:
- An automated software platform is designed to help organizations effectively manage their IT operations and change processes.
- A comprehensive set of tools that enable users to automate manual processes, track progress in real-time, identify areas for improvement, measure project success, and collaborate with team members.
- Powerful analytics capabilities that allow users to drill down into data and trends
Pros
- Automates manual processes
- Tracks progress in real-time
- Identifies areas for improvement
- Measures project success
- Collaboration with team members
- Powerful analytics capabilities to drill down into data and trends
Cons
- High cost
- Limited customization options
- Integration challenges with legacy systems.
Integrations
Jira, ServiceNow, Microsoft Office 365, Slack, SOAP/REST API.
ChangeVue is a source control management (SCM) tool designed for software development teams that use IBM i. The software provides version control features to help manage changes to source code in an IBM i environment. ChangeVue allows teams to track changes, audit modifications, and maintain a history of all changes made to the source code.
It also enables teams to work collaboratively on the same set of codes while providing a mechanism for controlling access to code changes and ensuring that changes are properly approved and documented. Additionally, ChangeVue integrates with other tools, such as IBM Rational Developer for i and Jenkins, allowing developers to incorporate code changes into their development workflows easily.
Key Features:
- Source control management (SCM) tool designed for software development teams that use IBM Tracks changes, audits modifications, and maintains a history of all changes made to the source code.
- Allows teams to work collaboratively on the same set of codes
- Provides a mechanism for controlling access to code changes
Pros
- Comprehensive solutions
- Scalability
- Integration
- Automation
- Flexibility
Cons
- Cost
- Complexity
- Limited support
- Customization challenges
- Integration limitations
Choosing a change management solution that’s tailored to your organization
So there you have it. We’ve outlined the key features, pros, and cons of 18 popular change management solutions. When it comes to choosing a solution that best fits your organization’s needs, consider factors such as cost, complexity, scalability, integration capabilities, automation capabilities, and reporting capabilities.
Implementing changes in an organization can pose significant challenges, especially concerning managing the impact of those changes on employees, stakeholders, and systems. However, by utilizing effective change management software, your business can handle changes more efficiently and with greater speed.
To ensure that you select a tool that effectively supports your organization’s needs, create a list of feature requirements and provide examples of upcoming organizational changes. This can help narrow down the selection process and identify vendors best suited to your needs. Be sure to include all requirements in the list and ensure that they align with the goals and priorities of your organization.
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WalkMe Team
WalkMe spearheaded the Digital Adoption Platform (DAP) for associations to use the maximum capacity of their advanced resources. Utilizing man-made consciousness, AI, and context-oriented direction, WalkMe adds a powerful UI layer to raise the computerized proficiency, everything being equal.