In this post, we’ll look at a few types of digital change management tools that can help change managers streamline their workflows in 2021.
Like every other business discipline, change management is becoming more digital by the day, so it is crucial to have the proper tools in one’s digital toolbox.
Choosing the right tools can make a big difference, after all, in performance, productivity, and the outcomes of change projects.
Below, we’ll cover a few of the most important categories of change management tools and software to invest in.
The Best Digital Change Management Tools and Apps for 2021
In today’s digital workplace, it is more important than ever to have the right digital workflows and tools.
Naturally, every change manager’s workflow is unique, but they cover many of the same types of tasks.
The digital change management tools listed below cover some of the most common responsibilities.
Project and Task Management Tools
Project management tools are, as the name suggests, designed to help project managers do their jobs.
These tools include features such as:
- Scheduling and calendars
- Task lists and kanban boards
- Online collaboration
- Setting goals and milestones
- Time tracking
The features of project management tools will naturally vary from vendor to vendor, but those just listed are among the most common. And, as with many other tools listed here, most of the major project management tools come with a number of integrations that make it easier to add these tools to an enterprise’s preexisting digital ecosystem.
Here are a few examples of popular, feature-rich project management tools:
- Zoho Projects
For simpler workflows, however, task management tools will often suffice.
These can include platforms such as Trello or Asana’s workflow management app, which offer simpler interfaces that can make it easy to collaborate on linear tasks. In some cases, to-do list apps can be useful for the individual employee, but they often don’t have enough features for team-based workflows.
Employee Onboarding and Training Tools
Organizational change programs often involve the adoption of new processes and digital tools.
Having the right employee training solutions, therefore, is a necessity, and the quality of those tools will directly impact the performance of the program.
These are some of the best digital employee training tools to consider in 2021:
- Knowledge bases and self-service portals
- Online classes
- Digital adoption platforms (DAPs)
Since remote working will be more common in the years ahead, it is important to have tools such as these, which can provide effective training either onsite or offsite.
In many cases, HR software applications have essential features that can help managers better collaborate with employees and other stakeholders.
While many of the features are not specifically relevant to change management, such as payroll or new hire onboarding, many have useful functions such as:
- Employee surveys and polls
- Self-service portals
- Performance management
- Data and analytics
The features included in an HR platform will naturally differ depending on the provider.
In general, more complex HR software, such as HCM platforms, will have many more features that can be used in a change program.
Communication is an essential part of every change program. This is even more true in the virtual workplace, which depends so heavily on digital tools for communication.
Here are a few essential communication tools that can help streamline change management workflows:
- Survey and polling software
- Chat apps and collaboration software
- Video conferencing and teleconferencing tools
In 2020, most companies in the world moved their operations online, so many of these tools, such as Slack and Zoom, became commonplace. And since many companies will maintain telecommuting policies in 2021, change managers will need to continue using these tools for some time.
Project Planning Software
Project management tools include many of the most important features that change managers need to supervise and manage organizational change programs.
However, there are other applications that are more suited to planning and strategic development.
Workday® Adaptive Planning, for instance, includes features geared towards forecasting, budgeting, planning, modeling, and more. These types of features can help change managers build detailed plans and models for complex change programs.
Other tools, such as AchieveIt, are designed to overcome some of the limitations of project management tools by providing deeper insights, greater visibility into a project’s progress, improved alignment and collaboration across the organization, and better accountability, among other things.
Journey mapping tools, such as Lucidchart’s customer journey mapping app, offer yet another tool that can help managers understand and outline the journeys that employees, users, and customers will go through during a change program.
These types of tools are just a few of the many types of project planning and management apps that can help change managers streamline their workflows and improve outcomes. There are countless others that can deliver significant bottom-line value, so it is worth putting in some time to research other options.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.