Change Management WalkMe TeamUpdated March 26, 2021

The Best ITIL and Change Management Platforms

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The Best ITIL and Change Management Platforms

ITIL change management platforms are essential tools for any ITSM workflow.

There are countless change management tools to choose from โ€“ this can make it hard to choose the right one.

Weโ€™ve done some of the research for you.

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The Best Change Management Platforms, ITIL, and ITSM Tools

Below, youโ€™ll find some of the best change management platforms, ITSM tools, and ITIL-compatible applications.

This list covers solutions that you can use to:

  • Manage projects
  • Handle your ITSM workflow
  • Manage change initiatives
  • Integrate ITIL with your help desk

And more.

Letโ€™s get started.

Jira Service Desk

Jira Service Desk is a great service desk tool, for a few reasons.

First of all, the tool itself offers a number of features, such as:

  • An easy-to-use interface that lets you get started quickly
  • A large number of third-party integrations
  • Knowledge base software
  • Preconfigured templates

But the best feature, perhaps, is the fact that Jira Service Desk integrates with other Jira tools.

These include:

  • Jira Software โ€“ A project and issue-tracking software
  • Jira Ops โ€“ For incident tracking
  • Jira Core โ€“ A business management tool

To name a few.

Together, all of these tools make a powerful suite that makes life much easier for IT teams โ€ฆ and the rest of the company.

Freshservice

Freshservice is an IT service desk that is perfect for ITSM applications.

It is a cloud-based platform that works well with ITIL tools, and offers a range of useful features, including:

  • Problem management
  • Incident management
  • Release management
  • Reporting

And more.

It offers third-party integrations, so you can easily hook into your other software.

Agiloft

Agiloft is ITIL-ready, agile-friendly, and very reputable.

It has earned praise from Info-Tech Research, PC Mag, and more.

Like Jira, Agiloft offers a range of solutions for todayโ€™s IT teams, including:

  • Help desk software
  • Customer support tools
  • ITSM and ITIL management
  • Change management

Among others.

These tools all work together, offering a complete suite of tools if necessary.

ManageEngine

ManageEngine is another comprehensive, all-in-one package for IT services management.

Change managers and IT service managers will likely be interested in tools such as:

  • Help desk software
  • Service desk software
  • Customer support center
  • Analytics tools

However, ManageEngine has much more to offer.

It also includes IT security software, cloud-based IT management solutions, Active Directory tools, and more.

SysAid

Dubbing itself a โ€œcomplete and easy-to-use ITSM solution,โ€ SysAid provides all the essential features you could ask for in an ITSM tool.

A few include:

  • Incident management
  • Problem management
  • Change management
  • Asset management

These features are complemented by customer support tools, third-party integrations, and other useful features.

If you want a solution that simplifies your IT service desk, then SysAid is worth a look.

SunView

SunViewโ€™s suite of tools is another option if you want a comprehensive ITSM solution.

Its suite of tools include:

  • A change management platform
  • An ITSM platform
  • An asset management application
  • An IT operations management tool

Together, its tools make it easy for you to implement a range of process changes.

Business changes, IT changes, DevOps changes, and ITSM changes, to name a few.

Like many of the other tools here, it is compatible with agile workflows and the ITIL framework.

ServiceNow

ServiceNow is a platform that supports a few areas:

  • IT workflows
  • Employee workflows
  • Customer workflows

The ServiceNow Platform is also very customizable. In addition to these three service solutions, itโ€™s possible to build your own workflow solutions.

According to ServiceNow, even non-developers can:

  • Build their own workflow apps
  • Automate mundane tasks
  • And learn from continuous analytics

If you are interested in automation and customization, ServiceNow is worth a look.

Virima

Virima can be used with the ITIL framework. Or it can be customized to your companyโ€™s ITSM workflow.

According to Virima, this is the softwareโ€™s greatest strength.

You donโ€™t adapt to the software โ€“ it adapts to you.

It contains the features necessary for an ITIL-compatible workflow, but โ€œyou choose how your change processes are automated, enforced and logged.โ€

OMNINET

OMNINETโ€™s IT Service Management Center is โ€œmore than ITIL.โ€

This change management platform implements the ITIL standard, like many tools here.

It also offers features such as:

  • Resource monitoring and management
  • Feedback management
  • Customer self-service portal
  • A kanban workflow
  • Reporting and visualization functions

OMINET offers a range of other tools, including:

  • Project and task management
  • Business intelligence
  • Business process modeling
  • Code-free application development

And more.

For companies that want an all-in-one service management solution, OMNINETโ€™s solutions offer some excellent benefits.

Conclusion: Beyond Change Management

As you can see, the platforms here go above and beyond change management.

A few of the change management applications are restricted to service desks and ITSM solutions.

However, many of them include a variety of other tools, from project management to business process automation.

To choose the right tool for your business, think about what features you want today โ€ฆ and which tools you might need a few years from now.

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