Change Management WalkMe TeamUpdated March 26, 2021

The Best ITIL and Change Management Platforms

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The Best ITIL and Change Management Platforms

ITIL change management platforms are essential tools for any ITSM workflow.

There are countless change management tools to choose from – this can make it hard to choose the right one.

We’ve done some of the research for you.

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The Best Change Management Platforms, ITIL, and ITSM Tools

Below, you’ll find some of the best change management platforms, ITSM tools, and ITIL-compatible applications.

This list covers solutions that you can use to:

  • Manage projects
  • Handle your ITSM workflow
  • Manage change initiatives
  • Integrate ITIL with your help desk

And more.

Let’s get started.

Jira Service Desk

Jira Service Desk is a great service desk tool, for a few reasons.

First of all, the tool itself offers a number of features, such as:

  • An easy-to-use interface that lets you get started quickly
  • A large number of third-party integrations
  • Knowledge base software
  • Preconfigured templates

But the best feature, perhaps, is the fact that Jira Service Desk integrates with other Jira tools.

These include:

  • Jira Software – A project and issue-tracking software
  • Jira Ops – For incident tracking
  • Jira Core – A business management tool

To name a few.

Together, all of these tools make a powerful suite that makes life much easier for IT teams … and the rest of the company.


Freshservice is an IT service desk that is perfect for ITSM applications.

It is a cloud-based platform that works well with ITIL tools, and offers a range of useful features, including:

  • Problem management
  • Incident management
  • Release management
  • Reporting

And more.

It offers third-party integrations, so you can easily hook into your other software.


Agiloft is ITIL-ready, agile-friendly, and very reputable.

It has earned praise from Info-Tech Research, PC Mag, and more.

Like Jira, Agiloft offers a range of solutions for today’s IT teams, including:

  • Help desk software
  • Customer support tools
  • ITSM and ITIL management
  • Change management

Among others.

These tools all work together, offering a complete suite of tools if necessary.


ManageEngine is another comprehensive, all-in-one package for IT services management.

Change managers and IT service managers will likely be interested in tools such as:

  • Help desk software
  • Service desk software
  • Customer support center
  • Analytics tools

However, ManageEngine has much more to offer.

It also includes IT security software, cloud-based IT management solutions, Active Directory tools, and more.


Dubbing itself a “complete and easy-to-use ITSM solution,” SysAid provides all the essential features you could ask for in an ITSM tool.

A few include:

  • Incident management
  • Problem management
  • Change management
  • Asset management

These features are complemented by customer support tools, third-party integrations, and other useful features.

If you want a solution that simplifies your IT service desk, then SysAid is worth a look.


SunView’s suite of tools is another option if you want a comprehensive ITSM solution.

Its suite of tools include:

  • A change management platform
  • An ITSM platform
  • An asset management application
  • An IT operations management tool

Together, its tools make it easy for you to implement a range of process changes.

Business changes, IT changes, DevOps changes, and ITSM changes, to name a few.

Like many of the other tools here, it is compatible with agile workflows and the ITIL framework.


ServiceNow is a platform that supports a few areas:

  • IT workflows
  • Employee workflows
  • Customer workflows

The ServiceNow Platform is also very customizable. In addition to these three service solutions, it’s possible to build your own workflow solutions.

According to ServiceNow, even non-developers can:

  • Build their own workflow apps
  • Automate mundane tasks
  • And learn from continuous analytics

If you are interested in automation and customization, ServiceNow is worth a look.


Virima can be used with the ITIL framework. Or it can be customized to your company’s ITSM workflow.

According to Virima, this is the software’s greatest strength.

You don’t adapt to the software – it adapts to you.

It contains the features necessary for an ITIL-compatible workflow, but “you choose how your change processes are automated, enforced and logged.”


OMNINET’s IT Service Management Center is “more than ITIL.”

This change management platform implements the ITIL standard, like many tools here.

It also offers features such as:

  • Resource monitoring and management
  • Feedback management
  • Customer self-service portal
  • A kanban workflow
  • Reporting and visualization functions

OMINET offers a range of other tools, including:

  • Project and task management
  • Business intelligence
  • Business process modeling
  • Code-free application development

And more.

For companies that want an all-in-one service management solution, OMNINET’s solutions offer some excellent benefits.

Conclusion: Beyond Change Management

As you can see, the platforms here go above and beyond change management.

A few of the change management applications are restricted to service desks and ITSM solutions.

However, many of them include a variety of other tools, from project management to business process automation.

To choose the right tool for your business, think about what features you want today … and which tools you might need a few years from now.

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