Employee experience is one of the top trends in today’s workplace.
Modern companies are quickly recognizing that employee experience impacts the bottom line.
There are many reasons for this:
- Employee experience and engagement impact productivity and performance
- Experience and engagement also affect motivation, employee longevity, and retention rates
- Metrics such as these, in turn, impact bottom-line profits
After all, recruitment, training, and productivity rates all affect an organization’s profits.
Getting Involved with Employee Experience
There are many reasons to look for employee experience jobs:
- As mentioned, this trend is growing – meaning that there is a growing need for professionals who deal with employee experience
- It is a rewarding job – especially for those who like interacting with their fellow workers and helping improve their work lives
- Employee experience jobs can make comfortable salaries – it is not uncommon for these jobs to make high-five or six-figure salaries, especially for those working in large corporations
- Employee experience roles have a strong future outlook – roles related to the employee experience are high-skilled and in high demand, making them less likely to suffer from automation or outsourcing
To understand what these career paths involve, let’s look at some typical job responsibilities.
Employee Experience Jobs: Typical Duties
Employee experience jobs vary greatly, both by title and by job duty.
However, here are some of the common responsibilities you’ll find among employee experience-related jobs:
- Designing employee experiences
- Employee training
- Employee onboarding
- Employee communications and relations
- Collect feedback and data
- Project management
- Change management
- Optimize and update employee experience programs
To name just a few.
Employee Experience Jobs: Qualities and Qualifications
Below are some examples of qualifications, qualities, and attributes that will be required in various employee experience jobs:
- Communications skills
- Management skills
- Leadership ability
- Strategic thinking
- Strong verbal and written skills
- Strong interpersonal skills
- Strong ability to network and build relationships
- Organizational skills
- Training or teaching skills
As with other managerial positions, these roles will require a combination of analytical skills and soft skills, such as communications skills.
Employee Experience Job Titles to Watch For
Below is a list of roles and titles that are related to managing, designing, and leading employee experience.
Note that many of the roles listed below may interchange the general job titles.
Expect role titles such as:
And so forth.
Now, let’s look at what types of jobs deal with employee experience:
Employee Experience Manager
The employee experience manager is directly concerned with employee experience management.
They can be responsible for designing, implementing, and optimizing employee experience in a variety of areas.
Training managers build and design training programs for employees.
Employee training and education are critical components of the employee experience.
Skills development, after all, affects how employees perform and how productive they are. Such metrics, in turn, affect employee mindsets and their overall experience.
Career Development Professionals
Career development managers, leads, and other professionals help employees with their long-term career goals.
They create career development programs and tracks, assist with training, and more.
Change Managers and Practitioners
Change managers design, implement, lead, and optimize organizational change initiatives, among other things.
Employee experience is a crucial element in many change projects.
Good experiences can positively impact project outcomes – and bad experiences can have the opposite effect.
Digital Adoption Managers
Digital adoption managers handle the adoption of new workplace technologies.
They can design digital adoption programs, lead and manage training efforts, analyze software usage, and more.
This role is critical when undertaking any digital adoption endeavor.
Human Resources Managers
In many organizations, human resources is the primary hub for employee experience management.
Because they work with every aspect of an employee’s day-to-day work life, the employee experience is their bread and butter.
Human resources professionals handle everything from payroll to complaints.
Managers and directors may not be directly involved with crafting employee experiences. However, they play a critical role when it comes to overall decision-making and planning.
Employee Relations Manager
Employee relations professionals play a more direct role in employee experience.
They handle employee complaints, communications, and the relationship between employees and the organization.
Employee Wellness Managers
Employee wellness managers design and manage wellness programs.
These programs help employees maintain health, work-life balance, and psychological well-being.
Not all organizations implement such programs. But in those that do, this job plays an important role in the overall employee experience.
Organizational Development Jobs
Organizational development jobs, like change manager positions, lead organizational change.
However, like career development, organizational development focuses on long-term change, rather than short-term projects.
This list is certainly not comprehensive.
However, hopefully it shows that there are many pathways and roles that are involved in the employee experience.
As we can see, these roles include – but extend far beyond – the role of employee experience manager.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.