What is an employee experience platform and how can it benefit your business? For that matter, what exactly is employee experience?
Below we will answer these questions and learn why it is important to enhance the employee experience.
What is the Employee Experience?
The employee experience is a term that refers to the employee’s complete lifecycle, beginning with recruitment and ending with offboarding.
This journey, according to Gallup, consists of several stages such as:
Employee metrics, such as employee engagement and job satisfaction, depend in part on optimizing this journey.
At each stage of the lifecycle, employers can measure and improve the employee experience, which can raise performance and improves their overall contribution to the business.
Given the complexity of today’s workplace and the increasing scale of many organizations, it is becoming difficult to manage and optimize this experience manually.
As a result, many HR managers turn to software such as employee experience platforms.
What Are Employee Experience Platforms?
Employee experience platforms, as the name suggests, are designed to manage the employee lifecycle from end to end.
Although they often do not stick to the same framework that Gallup created, each one does take a data-driven approach to managing the employee experience.
Here are few ways employee experience platforms can be used:
- Improving employee engagement. Many employee experience platforms will assess how engaged employees are and how to improve those engagement rates. Employee engagement can be evaluated through feedback, polls, and software analytics, among other things.
- Increasing employee productivity. Raising employee productivity is one of the main benefits of using an employee experience platform. As mentioned, though, there are different methods of improving productivity. Some focus more on communication with employees and increasing engagement through incentives, feedback, and rewards. Others focus on different methods, such as training and upskilling.
- Improving other employee- and HR-related metrics. Ultimately, every employee experience platform has its own approach. In general, this is to improve the contribution of employees to the workplace in some way. Goals beyond productivity include increasing employee retention, decreasing recruitment costs, and improving employer branding.
A few ways that employee experience platforms accomplish these goals include:
- Monitoring employee performance. Employee monitoring is an important part of the modern organization. Process mining and task mining, for instance, can offer insights into how employees use software. That data, in turn, can be used to improve business processes, employee training, and more.
- Managing organizational communication. Organizational communication focuses on lateral communication between employees as well as vertical communication between employees and the organization. Improving that communication improves productivity and engagement. It can also offer insights into the quality of management. A few examples of the types of features used to manage communication include surveys, chat apps, self-service portals, and chatbots.
- Managing accountability. Accountability systems are designed to oversee and enforce rules related to employee performance. To this end, employee experience platforms include features that are designed to manage incentives, rewards, recognitions, penalties, and other accountability systems.
As mentioned, there is no single definition of an employee experience platform – different platforms will have a different emphasis.
In part, this is due to the fact that different people define employee experience differently. Another reason is that employee experience platforms are new and still emerging.
How the Employee Experience Drives Productivity
What drives employee performance?
The answer is multifaceted.
If we assess all factors that can contribute to an employee’s productivity and performance, we can include:
- Employee skills. It is only natural that an employee’s skills affect how productive they are. If they lack the proper skills, they won’t be able to perform their job properly, and they will be outperformed by those who have the right skills.
- Employee wellbeing. Wellbeing can be traced to several elements, such as health, physical health, mental health, and emotional well being. The healthier an employee is, the better they will perform.
- Job satisfaction. Job satisfaction stems from job-person fit, the work environment, the team, and the employee experience, among many other things. Since job satisfaction also contributes to performance, it is an employer’s best interest to improve job satisfaction rates as much as possible.
- The work environment. The work environment is another aspect of the employee experience that affects job satisfaction and job performance. Employers have more control over the work environment than some other aspects of the employee experience, which makes this a useful area to focus on when addressing employee performance.
- A job’s meaningfulness. As with the other elements discussed here, a job’s meaning is dependent upon several other factors. These can include compensation, whether employees feel that they are helping other people, and job-person fit.
- Business processes and workflows. Inefficient workflows can be quite frustrating and will negatively impact the employee experience. For that reason, it is in employer’s best interests to simplify and streamline workflows.
When evaluating and selecting a solution, it is best to understand your own needs beforehand. Once you have a set of goals in mind, then you can choose an employee experience platform that is appropriate for your situation.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.