HCM Adoption Christopher SmithOctober 7, 2021

Why Use a DAP as an HCM Adoption Solution?

Why Use a DAP as an HCM Adoption Solution?

A DAP is the best choice for an HCM adoption solution. These digital training solutions can accelerate employee learning, boost productivity, and reduce time-to-ROI for an HCM platform.

Below, we’ll look at a few key reasons why you should invest in a DAP when implementing a new HCM platform in your organization.

But first, let’s find out what exactly a DAP is.

What Is a DAP?

DAP is short for digital adoption platform, a SaaS platform designed specifically to help streamline the user adoption process.

DAPs, such as the WalkMe DAP, offer a few key features that can help drive HCM adoption:

  • Software walkthroughs. A software walkthrough automatically takes users through a workflow, task-by-task. Many of us are familiar with product tours which perform much the same function. A DAP, however, can be used to walk users through far more complex workflows. This can, in turn, reduce the need for other forms of costly and inefficient training, such as in-person training. 
  • Contextualized guidance and self-service. Users can also ask questions of DAPs through interfaces such as chatbots. The DAP can then provide immediately relevant information, which reduces productivity lags and increases engagement. 
  • Software analytics. Software analytics can offer insight into exactly how users are engaging with a platform. That information can then be used to optimize training walkthroughs and self-service guidance. 
  • Remote-friendliness. Another major benefit of platforms such as WalkMe is that they are remote-ready. This means they can be used either in the office or when working from home. In today’s virtual workplace, this capability is essential for any organization that wants to remain competitive and flexible.
  • Customized training packages. Leading digital adoption solutions such as WalkMe have been built with many of today’s leading enterprise-grade SaaS platforms in mind. WalkMe, for instance, can be used for all of the leading HCM platforms, including Talentsoft, Oracle Cloud HCM, Workday, and SuccessFactors.
  • Cross-application training. One of the most important features of DAPs is that they can train employees across multiple software programs. Since today’s employee uses so many applications in a standard workflow, this can dramatically streamline workflows and enhance employee performance.

Features such as these make DAPs the ideal choice for adopting HCM platforms.

Why Use a DAP as an HCM Adoption Solution?

Effective use of a DAP can:

  • Accelerate the adoption of an HCM platform. In-app training can dramatically shorten the overall adoption process timeline, which means several things. On the one hand, this means companies will benefit from their software investment more quickly. At the same time, it also increases the chance that employees will have a more pleasant adoption experience.
  • A better user experience. User experience has a significant impact on the outcomes of any adoption program. The simpler and better the experience, the more engaged and productive users will be. Since DAPs dramatically simplify the learning process, users can avoid more mistakes, headaches, and errors – and spend more time actually using the HCM tool. 
  • Improve time-to-competency and time-to-productivity. Another benefit of shorter learning curves is increased productivity. With contextualized guidance and detailed software walkthroughs, employees can become productive on day one. A DAP’s revolutionary approach to software training also elevates employees’ overall proficiency levels, which can boost workforce performance, organizational performance, and, importantly, the value of the software investment. 
  • Raise software ROI. A software application is only useful if it is used. By improving employee productivity, a DAP will increase the software’s overall utilization, output, and, ultimately, its ROI. According to a study by Forrester, for instance, WalkMe generates a 368% ROI for enterprises over three years. Also, as mentioned, since DAPs shorten time-to-productivity, the time-to-ROI will also be reduced. 

Using a DAP for onboarding and ongoing training can, in short, drive up employee engagement and productivity. As a result, you can ensure that your organization receives a positive ROI on your HCM investment.

Next Steps

Adopting an HCM platform is no easy task. In fact, most HR projects fail. According to a survey that WalkMe conducted in collaboration UNLEASH, ServiceNow, and SurveyMonkey, only 16% of respondents considered their HR technology projects highly successful.

There are naturally many factors that influence the outcomes of large-scale technology projects, such as HCM adoption initiatives. Employees may resist change, executive support may be lacking, or the HCM platform may not integrate well within the existing digital ecosystem.

The survey did, however, determine one major factor affecting the performance of these projects: “Organizations with established norms and tools governing digital employee experience are more than twice as likely to have highly successful HR tech outcomes.”

In short, companies that took a structured approach to the digital employee experience – and had the right tools in place – were more likely to lead successful HR technology projects.

Implementing a DAP is a good place to start. 

As we have seen, these platforms can dramatically enhance the outcomes of HR technology projects, and technology projects in general. At the same time, however, it is important not only to use DAPs, but to have a structured digital adoption strategy.

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