Automating practices of change management and HR can add significant value to an organization.
As with any other business process, automation can:
- Decrease costs
- Improve productivity
- Achieve better outcomes
Perhaps most importantly, automation enables new, innovative business processes.
For instance, data and analytics can be used to predict team synergy, employee longevity, appropriate pay rates, and so on.
First, let’s find out why every change manager and HR professional should seriously consider automation.
Automation in HR and Practices of Change Management
The benefits mentioned above are good reasons to consider automation.
However, there are more important reasons:
- Automation grants a competitive edge
- If your competitors beat you to the punch, you risk falling behind in the marketplace
- Employers and employees are having higher expectations when it comes to digital literacy, digital skills, and digital maturity
In short: automation is the future.
Digital change initiatives are no longer an option, they’re a requirement.
Here are eight ways to transform HR through automation:
Automation can play a role even before the employee’s life cycle begins.
Robotic Process Automation (RPA) can help with:
- Resume and application screening
- Candidate selection
- Verification tasks
These tasks can be time-consuming, tedious, and mundane.
Rather than having human staff spend time sifting through piles of resumes, software can do it in a fraction the time.
Initial communication begins with offer letters and automated communication.
Automation tools can also be used to distribute offers of ployment, send confirmations to hiring managers, and more.
- In and of itself, this feature may not seem worth the investment.
- However, in large enterprises, automating this task can save significant time.
This is particularly true when combined with many of the other automation tasks mentioned here.
Attendance automation is another very useful application.
It can be applied in a variety of contexts, including:
- Day-to-day attendance
- Online or offline courses
- Meetings, workshops, or conferences
With modern tools, it is even possible to have deeper, more granular insight into work time and task data.
For instance, certain applications can be used to track in-software behavior.
Not only can this offer time tracking functionality, it can also offer insight into engagement metrics.
Predictive Modeling of HR Metrics
Predictive modeling uses existing data to predict future behavior, needs, or situations.
This technique can be applied in a variety of ways, including:
- Whether or not teams will work well together, based on employee data and history
- Success rates and ROI of change initiatives
- Determining how effective certain business programs will be
The more data you have, the better your results.
Today’s organizations are very fragmented, resulting in data siloes, unclean data, and inefficiency.
Automation tools can be developed that:
- Ensure employees enter data correctly
- Synchronize data across siloes and databases
- Clean and verify data
Such tools can be applied in a variety of areas:
- During the HR life cycle
- In change management communications, surveys, and feedback collection
- When hiring, onboarding, and releasing employees
Data management is yet another time-consuming process that most professionals would be happy to automate.
Another common business task is onboarding, which can occur during:
- Customer acquisition
- Recruitment and hiring of new employees
- Organizational change initiatives
Among other processes.
Automated onboarding can offer several benefits:
- Improved time-to-competence
- Decreased overall onboarding time
- Better performance and higher productivity
- Lower error rates
Ultimately, a better onboarding process will increase the end user’s satisfaction.
Employee training is an essential function in any business.
And today, in the era of digital transformation, this is even more true.
Businesses must constantly adopt new technology, train employees, and maximize software ROI.
To illustrate the benefits of automation in training, we’ll look at digital adoption platforms (DAPs).
- Automate software training through in-app tutorials, chatbots, and guidance
- Gather data around application usage, which can then be used to improve data
- Can automate repetitive, low-level tasks
Today’s workflow is becoming more complex by the day … it is no wonder such digital adoption solutions are becoming so popular.
Finally, automation tools can manage the exit flow of any project or life cycle.
- Automatically communicating with the right people
- Document signing and data entry
- Controlling system access
- Processing payments
- Conducting exit surveys
In short, any exit process that is repetitive and time-consuming can be fully automated.
Those working in HR, organizational development, or change management can certainly see the benefits of automation.
This technology is still relatively new.
However, it already delivers extraordinary benefits to those who implement it.
It is not unusual to see double, triple, or quadruple digit returns on investment in automation tools.
To learn more about the benefits of automation, RPA and DAPs are good places to start.
Chris is the Lead Author & Editor of Change Blog. Chris established the Change blog to create a source for news and discussion about some of the issues, challenges, news, and ideas relating to Change Management.