Change Management News WalkMe TeamUpdated July 31, 2018

The Benefits of Change Management Software

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The Benefits of Change Management Software

Are you in control of your IT infrastructure, or does it control you? Without an advanced IT system that tracks and measures planned change, you’re leaving a lot to chance, and will ultimately fail to unlock the true potential of change management.

The change management philosophy originated in the IT sector, where the implications of change are most profound. It was introduced to help manage the ever-evolving digital landscape, which is a headache to comprehend without proper planning.

The idea behind the concept is to handle multiple change requests, while reducing their negative impact. Usefully, change management software was later introduced to bring structure to an otherwise uncertain scope, while providing a detailed record of change processes that allows you to control your system.

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Change management was soon leveraged in different departments, and the software went with it. There are multiple benefits when implementing change management software throughout your organization, but you’re probably wondering what exactly are they?

Notification and Alerts

Change management software offers notifications when change ideas are submitted. This is useful for creating awareness, where staff can stay on top of their latest visions. They can consequently focus the right amount of energy on each initiative. This reduces complacency, while ensuring change management is an active process. Software is a modern application of change management, which differs from the antiquated approach of managing change with spreadsheets or email.


It’s critical you can evaluate the impact of each change, but this is difficult to quantify with performance metrics. Without change management software, you can’t accurately measure impact, meaning you’d have to rely on ambiguous judgment and guesswork. You can calculate the impact of change using software, which provides a source for impact reporting to address change on multiple levels. This feature extends from small ideas to major projects.

Tribal Knowledge

It’s common for departments to operate as independent units, especially in large companies. This creates a splinter effect where information isn’t communicated effectively, which can cause confusion and chaos. It’s difficult for staff to embrace change when there isn’t a cohesive dialogue, so uniting departments is ideal for getting everyone on the same page. Valuable information is often lost, or held by one or two employees. Information should be disseminated accordingly for maximum benefit, especially considering it’s lost if anyone decides to leave the company.

Change management software alleviates this issue by consolidating ideas, responsibilities, and tasks. Valuable data on commitments are stored in one place, and are accessible by any member of staff, from anywhere in the business. This creates full transparency, reducing the uncertainty, fear, and resistance that too often accompanies change.


Arguably the biggest benefit of change management software is the organizational structure it offers. Change without structure is whimsical, and can fail to generate desired results. Software enables companies to gain control over initiatives, while implementing continuous course corrections necessary to improve business operations. This allows businesses to adapt to an evolving digital landscape, rather than getting lost in a realm of incomprehensive content.

Cutting through the digital static ensures companies aren’t left behind, and with change management software you can document suggested changes, creating a system of records. You can store documents, tasks, comments, and any other valuable assets relating to your change procedure. These initiatives will usefully align with your company mission, and provide an unprecedented structure that can be leveraged for benefit. Most importantly, your processes are fully visible during every change process.


Change management software recognizes and rewards employees who are making a positive impact. Its ability to track performance metrics offers a comprehensive view of whose doing well, and those who aren’t. This provides an opportunity to reward those who positively contribute to the change management mix.

Constructive engagement keeps staff motivated to meet change goals. When recognized for positive impact, staff will be motivated to fulfill business objectives, and align their roles with company objectives for change. Recognition ensures employees are involved in change, confirming their organizational value and input.

Customer Satisfaction

The end goal of any business process is to ensure customers are happy. Utilizing good change management software will proportionally improve the efficiency of change management, which can help you meet the ever-evolving demands of your clientele. Failed changes become obvious to your customers, and can influence their satisfaction with your product or service.

Customers keep a close eye on your change philosophy, which will please them if executed effectively with change management software. Satisfied customers keep your business afloat. By increasing the proficiency of your change management philosophy, customers will naturally benefit, finding value in improved company performance.

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